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RETURNS

General return conditions


You can send us your order back exercising your right of withdrawal within a maximum period of 30 days as long as the products have not been used, they are in perfect condition and in their original packaging.

You must assume the shipment to the store of LEGEND EBIKES, located in C/ Industria 60 NAVE 6, 08291 Ripollet, Barcelona.

You need to contact our Customer Service, through our contact form.

Once the status of the merchandise has been verified, the amount of the item will be refunded including shipping costs

The refund will be made by bank transfer to the account you provide.

Return conditions for electric bicycles with a trial period of 30 days 50 km

You can send us your order back exercising your right to refund or replace the product at no cost within a maximum period of 30 calendar days as long as the returned product:

  • It was purchased through our website.
  • It has been used less than 50 km.
  • Contains no bumps, marks or physical damage.
  • It has been returned in its original packaging in the same conditions in which it was sent and with all the accessories and documentation that the package contained.

To request a refund or replacement, the customer should contact Legend eBikes via our contact form within 30 calendar days after the product is delivered.

We will assist the client to help him prepare the return of the product and with the choice of the carrier.The shipping costs to our warehouses will be returned in full by Legend eBikes once the condition of the merchandise has been verified within a maximum period of 14 days.

If the return conditions are correct, we proceed to make a full refund (including the price paid on the web and shipping and return costs) of the order through a bank transfer within a maximum period of 14 calendar days.

In case of returning the product in non-original condition (bumps, marks, physical damage or missing accessories), we can make a depreciation of the value of the product equivalent to the necessary reconditioning costs.

Consult the page dedicated to the 30-day home trial.