Orders, Shipping and Returns

Start the return before sending anything. Use our contact form or email support@legendebikes.com. Include your order number, the product you want to return and its condition.

Statutory right of withdrawal

Consumers in the European Union normally have at least 14 calendar days after delivery to notify the seller that they wish to withdraw from a distance purchase. Legend eBikes also offers extended commercial return periods as described below. These additional policies do not restrict your statutory rights.

You may inspect a product as you would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and operation, any loss in value may be deducted where legally permitted.

Return all accessories, keys, chargers, tools and documentation supplied with the order. Use the original packaging whenever possible because an eBike can be damaged easily in transit. If you no longer have it, contact us before arranging shipment.

For a standard withdrawal, return-shipping costs may be the customer's responsibility if this was stated before purchase. Legend eBikes covers costs when required by law, when the product is faulty or incorrect, or when the applicable commercial return offer states that collection is free.

30-day return for accessories and other products

Accessories and other non-bike products bought from our official website can be returned within 30 days if they are unused, in perfect condition and in their original packaging.

30-day / 50 km home trial for eBikes

An eBike bought directly from legendebikes.com can be returned under the home-trial offer within 30 calendar days of delivery or before it exceeds 50 km, whichever comes first, provided that:

• It was purchased through the official Legend eBikes website.
• It has travelled no more than 50 km.
• It has no dents, scratches or other physical damage.
• It is packed in the original packaging in the condition in which it was supplied.
• All accessories, keys, charger, tools and documentation are included.

Legend eBikes will arrange collection with its transport partner. Under the current home-trial policy, the purchase price and eligible outbound and return transport costs are refunded after the bike has been inspected and the return approved.

Preparing an eBike return

1. Tell us the condition of the bike and confirm that you still have the packaging and all supplied items.
2. Confirm the collection address, telephone number and available time slots.
3. Pack the bike with all original protections and accessories. Follow the packing instructions supplied by our team.
4. Photograph the bike and the closed package from several sides before handing it to the carrier.
5. Wait for collection confirmation. Do not send the bike independently unless we instruct you to do so.

Inspection and refund

We normally inspect a returned eBike within 14 days of receipt. Once the return is approved, the refund is issued within a maximum of 14 days. The refund method follows the applicable policy and may require you to provide bank details securely.

If items are missing or the bike requires repair because of damage beyond normal inspection, reasonable reconditioning costs may be deducted. The current standard deductions are:

• Missing key set: €100
• Missing charger: €60
• Missing manuals or documentation: €50

Any other deduction must reflect the actual loss in value or necessary reconditioning cost. Damage caused by inadequate return packaging will be assessed individually.

Return address for authorised returns

LEGEND EBIKES C/ Industria 60, Nave 6 08291 Ripollet, Barcelona Spain

See the complete refund policy and the 30-day / 50 km home-trial conditions.

Start the return from the account used to place the order. Open the order and select the marketplace's return option. Follow the instructions and deadlines shown in that platform.

Marketplace purchases are governed by the marketplace terms and the specific offer shown when you bought the product. The Legend 30-day / 50 km home trial applies automatically only to eligible bikes purchased through legendebikes.com, unless the marketplace listing expressly includes the same offer.

Return the product with all accessories, keys, charger, tools and documentation. Use the original packaging and protections. Before collection, photograph the bike and the closed package from several sides and upload the images through the marketplace message or return system.

Shipping costs, collection arrangements, inspection and refund timing are determined by the marketplace return case and applicable consumer law. Do not send the product to Legend eBikes independently unless the marketplace or our support team provides written instructions.

Inspect the package when it arrives. If the box is visibly damaged, ask the carrier to record the damage on the delivery receipt or handheld device. If the condition is severe, contact us before accepting or refusing the delivery whenever possible.

Report the damage to Legend eBikes as soon as possible, preferably within 24 hours. Reporting it later does not automatically remove your statutory rights, but prompt evidence makes a transport claim easier.

Keep the box, labels and all internal packaging. Do not assemble, ride or discard anything until we have reviewed the case.

Send the following to support@legendebikes.com or through the contact form:

• Your order number and delivery date.
• A full photograph of every side of the package.
• Close-up photographs of the damaged area and shipping label.
• Photographs of the internal packaging and any damage to the product.
• A short description of what happened and whether the carrier recorded the damage.

Yes. The Legend eBikes website uses an encrypted checkout and authorised payment providers. The payment methods currently available for your order and country are displayed at checkout.

Depending on the destination and order, options may include:

• Visa
• Mastercard
• PayPal
• Bank transfer

Check that the address begins with https://legendebikes.com/ before entering payment information. Legend eBikes will never ask you to send complete card details by email or chat.

Availability depends on the country, customer type and commercial agreements in place.

In Germany, compatible leasing options may include JobRad, BusinessBike and Mein Dienstrad.

For current leasing, company-fleet or rental options in your country, contact our team before placing the order.

Yes. You can book a free test ride at a participating showroom or partner shop.

You can also use the home-trial offer for an eligible eBike bought from legendebikes.com. You have up to 30 calendar days or 50 km, whichever comes first, to decide whether to keep it.

Keep the original box and every item supplied with the bike until you have decided. The bike must meet the return conditions described above.

View the test-ride and 30-day / 50 km home-trial details.

Use the contact form, email support@legendebikes.com, use the help button on the website or call us during office hours.

Telephone support by language

• Spanish: +34 931 413 386
• French: +33 988 100 349
• German: +49 (0) 511 605 797 52
• English: +34 931 413 386
• Portuguese: +34 931 413 386

Telephone support hours

• Monday to Thursday: 09:00–13:00 and 15:00–17:00
• Friday: 09:00–13:00

Times are shown in the Europe/Madrid time zone. Office closures and public holidays may affect availability.