FAQ

The Siena and Monza come fully assembled. The rest of e-bikes come mostly pre-assembled and adjusted. However, you need to complete a few steps before you can start riding:

• Pedal Installation: The pedals have a specific alignment system. Ensure you match the correct pedal with the corresponding crank arm: the right pedal (marked “R”) goes on the right crank, and the left pedal (marked “L”) goes on the left crank. Always screw the pedals in the direction of rotation. Avoid forcing the screws, as this can damage the threads. Use a 6mm Allen key or a 15mm wrench to attach the pedals. Regularly check that they remain secure.
• Additional Setup for Legend Etna and Legend Milano Models:

1. Adjust the handlebars and tighten the screws to 5 Nm using a 4mm Allen key.
2. Attach the front wheel using a 15mm wrench.

Our bikes are equipped with a push-assist feature but not a throttle.

• The push-assist is designed to help you push the bike uphill or on steep terrain.
• Since our bikes feature a PAS (Pedal Assist System) sensor that provides 32 impulses per crank rotation, even a slight pedal rotation is enough to activate the motor. This eliminates the need for a throttle.

Riding an e-bike is similar to using a conventional bicycle, but there are some important differences:

1. Familiarize yourself with the brakes. Test them at low speed, shift your weight back, and apply the brake levers gently. Avoid overusing the front brake to prevent accidents.
2. Choose a safe seating position that allows you to brake quickly if necessary.
3. Wear a helmet and practice in a controlled environment, away from traffic, obstacles, and unpredictable situations.
4. Ensure the battery is securely locked into the frame to prevent damage during rides.
5. Get comfortable with the bike’s suspension and braking response.

Yes! All our e-bikes feature pedal-assist systems, meaning the motor activates only when you pedal. This complies with legal requirements that classify pedelecs (pedal-assist bikes) as bicycles, allowing them to use bike paths.

Absolutely! Our e-bikes function like regular bicycles. You can turn off the assist system or set it to level 0 for a traditional biking experience.

Before your first ride, the battery must be charged with the provided charger for 4 to 6 hours.

1. Plug the charger into a power outlet. The indicator light on the charger will glow green, signaling that it is functioning properly.
2. Connect the charger to the battery. The charging indicator light will turn red while the battery is charging. You can charge the battery either through the port on the left side of the bike frame or by removing it and charging it externally.
3. Once fully charged, the indicator light will return to green.
4. To disconnect the charger, unplug it from the battery first, then from the power outlet.
5. For a completely drained battery, charging takes between 6 to 8 hours.
6. Do not cover the charger or battery while charging, as the heat generated could pose a fire risk.

Use only the original charger supplied with the e-bike, as using other chargers may void the warranty on the battery and electronics.

For some of our models, we also offer a fast charger on our website that reduces charging time by half.

• All our models feature derailleur systems, so gears should not be changed while stationary; adjust them while riding instead.
• Electric assist levels can be adjusted both when stationary and while riding.

The weight of our batteries is as follows:

Monza:

• Battery 36V 10.4Ah -> Weight: 2.4 kg
• Battery 36V 14Ah -> Weight: 2.4 kg

Etna:

• Battery 48V 10.5Ah -> Weight: 2.8 kg (Only for Etna 500W) 
• Battery 36V 10.4Ah -> Weight: 2.8 kg
• Battery 36V 14Ah -> Weight: 2.8 kg

Milano:

• Battery 36V 10.4Ah -> Weight: 2.65 kg
• Battery 36V 14Ah -> Weight: 2.65 kg

Siena:

• Battery 36V 13Ah -> Weight: 2.8 kg

The pedals have a specific alignment system. When installing, ensure the pedal matches the correct crank arm:

• The right pedal is marked with “R” (right), and the left pedal is marked with “L” (left).

Ensure the threads are clean and lightly grease them if possible. Screw the pedals into the crank arm in the direction of rotation. Avoid overtightening, as this could damage the threads and render them unusable.

All the next-generation Legend electric bikes are smart bikes, they offer great connectivity and a multitude of new possibilities thanks to the technology used in our electric system.

The MAHLE electronic system with ANT+ allows you to maintain control over your electric vehicle and the surrounding environment, significantly enhancing the riding experience.

All information about your eBike's route, maximum, minimum, and average speed, calories burned, altitude, etc., will be displayed on your mobile smartphone (IOS / Android) and in the cloud hosting thanks to MAHLE ANT+ technology. Connect it via Bluetooth to access countless parameters and statistics.

In the app and at www.my-smartbike.com, you can check the status of your electric bike, motor map settings, activities, reports, location, change of ownership, check online notifications, and much more.

Remember to install the My Smart Bike app on your smartphone and to keep it always updated.

For optimal use of the MAHLE iWoc Trio, refer to this guide:

Quick Guide for iWoc Trio

None of our current models come with a built-in LCD display. Instead, our bikes stand out as Smart e-Bikes, leveraging technology from the German motor manufacturer Mahle to transition from a standard e-bike to a Smart e-Bike.

The joystick includes LEDs that display basic information such as battery status and assist level. While the system is fully functional without a display, you can enhance your experience by connecting the joystick to your smartphone via Bluetooth to access the advanced features of MAHLE Smart Bike Systems.

Additionally, the MAHLE Pulsar One display is available for purchase separately. This display provides more detailed information directly on your handlebars, such as speed, distance, and battery status, complementing the smart connectivity features.

Features like analyzing maximum, minimum, and average speeds, calorie consumption, elevation, and route data provide new opportunities for evaluating rides, achieving personal bests, and sharing milestones on social media platforms like Facebook or Strava.

• Clean, adjust, inflate, and lubricate. These are the basic maintenance tasks for any bike, including e-bikes. After every ride, inspect your bike to extend the lifespan of its components.
• Clean all parts with a damp cloth or soapy water; avoid corrosive products like alcohol or turpentine. A compressed air blower can also be helpful.

• Avoid storing the bike in temperatures below 0°C or above 50°C.
• Charge the battery regularly, even when not in use (every two months at minimum).
• Do not store the battery fully charged or fully discharged for long periods.

All Legend e-bikes are powered by lithium batteries. These types of batteries require no additional maintenance. To extend the battery’s lifespan, avoid storing your bike in places where temperatures may fall below 0°C or exceed 50°C.

The lifespan of a battery is typically measured in charge cycles. This often leads to the misconception that you need to fully discharge the battery before charging to reduce the number of cycles. However, a charge cycle represents a full charge, regardless of whether it occurs all at once or in increments (e.g., five charges of 20% each equal one full cycle). Therefore, you should not hesitate to charge your battery as needed.

To maximize your battery’s lifespan and capacity, follow these tips:

1. Do not wait until the battery is fully discharged before charging it.
2. Store the battery in a cool, dry place and charge it at least every two months.
3. Avoid storing the battery fully discharged or fully charged for extended periods.
4. If storing the battery, maintain a charge level of 30–60%.
5. Due to the natural self-discharge of lithium-ion cells, check the battery’s charge level approximately every two months and recharge if necessary.

To optimize motor performance, follow these guidelines:

1. The motor on your pedelec is designed to assist pedaling and should be used as such. Avoid relying solely on the motor to move the bike, as this can lead to overheating of both the motor and battery.
2. The motor, like all other components, is splash-resistant but should not be exposed to excessive moisture. Avoid using pressure washers or soaking the motor. A damp cloth is sufficient for cleaning.

How many kilometers can I ride on an electric bike?

This is a question we hear every day in our offices, and it’s something every e-bike user considers. However, the answer is a bit more complex than simply providing a single number. The range calculation for any vehicle, including electric bikes, follows a straightforward formula based on the energy available, the speed at which you ride, and the vehicle’s energy consumption.

What range can I expect from an electric bike?

Let’s take an example with one of our electric bikes.

Imagine you have purchased a Legend Monza with a 36V 10.4Ah battery. The amount of energy available is:

36V × 10.4Ah = 374.4Wh

If the bike consumes 5Wh per kilometer to maintain a speed of 25 km/h, the equation becomes:

Range = Capacity / Consumption
Range = 374.4 / 5 = 74.9 km

However, adjusting this model to real-world conditions requires considering several factors. The challenge lies in the fact that a bike’s energy consumption cannot be precisely predicted.

Factors Affecting Range

1. Terrain: Battery specifications typically provide a range based on ideal conditions, such as flat terrain. If you frequently ride uphill, the range will decrease. Conversely, riding downhill extends battery life as less energy is consumed.
2. Assist Levels: E-bikes usually have five assist levels, ranging from low to high. By riding at lower to medium assist levels, you can significantly extend the battery life. Maximum assist delivers maximum power but depletes the battery more quickly.
3. Rider Effort: The range also depends on how much effort the rider contributes. In a pedal-assist system, there are two sources of propulsion: the electric motor and the human motor. The less effort the rider applies, the more strain is placed on the battery and motor.
4. Weight: Energy consumption increases with weight. Range estimates are generally based on a standard weight of 20 kg for the e-bike and 70–80 kg for the rider. Heavier loads reduce the distance that can be covered on a single charge.
5. Stop-and-Go Traffic: Routes with frequent stops, such as at traffic lights, reduce range because starting from a standstill to reach a speed of 25 km/h consumes a lot of energy.

Real-Life Example

One customer once contacted our technical support to request an immediate battery replacement, claiming it couldn’t cover the advertised range. We shipped a replacement battery, and upon analyzing the returned one, we found it was functioning properly.

A few days later, the same customer called back, dissatisfied that the new battery also didn’t achieve the promised 70–80 kilometers. We decided to investigate further.

The customer stated he rode in the city with minimal inclines and always used the maximum assist level, so it didn’t make sense that the range dropped so significantly. Eventually, we discovered that the customer was 1.95 meters tall and weighed 122 kg, making it physically impossible to achieve the 70–80 kilometers on a single charge.

This illustrates why it’s impossible to provide an exact range for an e-bike battery. However, we can estimate the range by considering the factors mentioned above.

For most of our models, we offer at least these two capacities:

• 374 Wh - 10.4 Ah - 36V SANYO-PANASONIC: up to 80 km of autonomy *
• 504 Wh - 14 Ah - 36V PANASONIC: up to 100Km of autonomy *

All our batteries have thermal sensors and an electronic management system (BMS) programmed to ensure optimal operation in charging and discharging.

Best quality cells to power an engine with efficiency rates up to 80%

The difference between the two options lies in the storage capacity of their cells and consequently the range (km) you can obtain depending on the level of assistance you request.

* Based on a 70 kg cyclist riding on level ground, without stops or wind, at assistance level 1. Homologation R200 pending.

• The Siena, Monza, and Milano models come equipped with front and rear lights powered directly by the battery.
• The Etna model does not include lights as standard, and they are not connected to the battery. Lights for this model must be purchased separately.

All spare parts, if available, can be obtained directly from us. Please contact us via our contact form, and we will gladly provide you with a quote to supply the necessary parts. In the event of a warranty claim, we’ll replace the parts for you quickly and hassle-free.

The adjustable seat post of the Legend Monza allows the seat height to be customized according to your needs.

• Minimum seat height: 84 cm
• Maximum seat height: 104 cm
• At maximum height, the distance from the seat to the crank edge is 76 cm.

If you require additional height, it is always possible to extend these measurements by using a longer seat post.

The luggage racks of our Siena, Monza, and Milano models are designed to carry loads of up to 27 kg, making them suitable for child seats.

The market offers various suitable options.

At Legend eBikes, we do not sell baby or child seats, but we recommend that you purchase homologized, lightweight, and safe models. You should consider that the maximum total weight supported by the rear rack is 27 kg (seat + baby).

The seat model should be appropriate for the child's age, weight, and height.

There are multiple options available on the market depending on your needs. Some of our customers prefer the Thule Yepp Junior model, which is available in various online stores, or similar options.

This is normal behavior. The LED in the rear light remains illuminated for a few minutes after disconnecting the battery. This is due to an internal capacitor that stores charge and keeps the LED powered even when the battery is switched off.

The luggage rack is included with the Siena, Monza, and Milano models. However, the Legend Etna does not come with a luggage rack as part of its standard equipment, though one can be purchased separately.

The luggage rack has a maximum load capacity of 27 kg.

The frames of our Legend e-Bikes do not feature pre-drilled mounts for locks or water bottle holders. However, many manufacturers offer dedicated mounting systems that make installation possible.

You might also find what you’re looking for in our range of accessories. Feel free to take a look!

The Legend Monza and Legend Etna models are equipped with a USB port.

Our site is secure for online payments. You can choose the payment method you prefer and feel most confident about:

✅ Credit card (Visa, Mastercard, Amex…)

✅ PayPal

✅ Klarna

✅ Bank transfer

✅ Revolut

✅ Alma

If the outer packaging is damaged upon delivery, please inspect the box and document any visible damages. If the packaging damage doesn’t already reveal product issues, unpack the item and carefully check whether the product itself is damaged.

Once you’ve assessed the situation, send us your observations, ideally with photos, through our contact form. This will allow us to address your claim as quickly and efficiently as possible.

Yes, we partner with several leasing providers, including JobRad, BusinessBike, and Mein Dienstrad, to offer flexible e-bike leasing options.