Shipping
We currently ship to Germany, Austria, Switzerland, the BENELUX countries, Spain (excluding the Canary Islands), France, Ireland, Italy, Portugal, and more. If your country is not listed, please contact us for further details.
Delivery Time
We work with various transport companies, carefully selected for their quality of service in each region. Orders are processed within 24-48 hours. For deliveries in Spain and the Balearic Islands, the estimated delivery time is 1 to 2 business days. International deliveries may take between 2 and 7 business days, depending on the destination.
You will receive a confirmation email once your order has been dispatched, and shortly after, you will be able to track your package through the carrier’s website. The transport company will also contact you to arrange the delivery.
Main Carriers: DHL, CBL, GLS, HEPPNER.
Assembly
The Legend Siena and Monza models are delivered fully assembled; you only need to inflate the tires.
The Etna and Milano models require minimal setup; simply follow our instructions to install the pedals, adjust the handlebar, and attach the front wheel.
Returns and Packaging
By law, the packaging is considered part of the product. For returns, repairs, or transportation, it is essential to retain the original packaging. In exceptional cases where the original packaging is unavailable, the customer must provide similar packaging, with up to 10% additional size allowed.