In our Helpdeskyou will find numerous hints for self-help. If this does not solve the problem, you can, of course, contact us directly. We are happy to answer incoming enquiries quickly, competently and in an uncomplicated manner.
Most of our ebikes are bought online, but you’ll find that with us that local support is just an email or a phone call away.
If you need an assist with your Legend eBike, just book a call or make your request using our Contact form and our Customer Service team will provide advice and assistance to resolve your issue as quickly as possible.
Step 1: You Report online
Firstly, report the issue via our contact form on the website or by phone. Our Customer Service Team will guide you through the process. We also guarantee a 24-hour response time during working days to make sure that you never have to wait more than a day for a response.
Step 2: We Troubleshoot remotely or in a local shop near you
Our Customer Service Team will first troubleshoot the issue remotely. When covered by warranty, if any spare parts are needed, we will ship them out at no charge to you and if your issue requires professional work, we will locate a bike shop near you that will be able to service the bike. All you have to do is bring your bike into the shop, and we’ll handle the rest. If the case requires us to collect the eBike for repair by our Technical department, we will do it at no additional cost to you.
Step 3: We Coordinate a Solution
You drop off the bike at the shop, and we will work with the shop to analyse the issue and guide them through the repair. Once the issue is resolved, you can simply pick up the bike at your convenience.
For standard bike maintenance and repairs like a puncture, changing the tires, or replacing your brake pads, you can simply go to your local bike shop or do it yourself.
If you need more information, please visit our Maintenance page, and if you need assistance, you can contact our Customer service team.