Our Helpdesk is full of useful tips and self-help guides. If you’re unable to resolve the issue on your own, you can always reach out to us directly — we’re happy to assist you quickly, competently, and with minimal hassle.
Most of our Legend eBikes are purchased online, but with us, local support is never far away — just an email or a phone call.
If you need assistance with your Legend eBike, simply book a call or submit a request through our Contact Form. Our Customer Service team will guide you and work to resolve your issue as quickly as possible.
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Step 1: Report Your Issue Online
Start by reporting the issue via our website contact form or by phone.
Our team will guide you through the next steps.
⏱️ We guarantee a response within 24 hours on working days, so you’re never left waiting.
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Step 2: Remote Troubleshooting or Local Shop Support
Our team will attempt to troubleshoot the issue remotely.
• If your bike is under warranty and requires spare parts, we’ll ship them to you free of charge.
• If the repair requires a professional, we’ll arrange for a trusted local bike shop to carry out the work. Just drop off your bike — we’ll handle the coordination.
• In some cases, we may arrange for your eBike to be collected and serviced directly by our technical team, also at no extra cost.
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Step 3: We Coordinate the Repair
You leave the bike at the shop, and we take care of the rest. We’ll liaise with the technician, provide guidance, and ensure your eBike is repaired correctly. Once it’s ready, you can pick it up at your convenience.
For everyday maintenance tasks like fixing a flat tire, replacing brake pads, or changing tires, feel free to:
• Visit your local bike shop, or
• Do it yourself if you prefer.
For more guidance, check out our Maintenance Page. And if you ever need assistance, don’t hesitate to contact our Customer Service team.
